Our AODA Customer Service Policy:
Campaign Research is committed to meeting it obligations under the Accessibility for Ontarians with Disabilities Act (the “Act”) and the related Accessibility Standard for Customer Service (the “Customer Service Standard”). Campaign Research’s mission is to provide accessible services to people with disabilities in Ontario and ensuring that people with disabilities have the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.
As part of Campaign Research's commitment to Accessibility, we will ensure the that our policies, procedures and practices are consistent with the following principles
Without limiting Campaign Research’s commitment to accessibility, Campaign Research’s policies and practices with respect to particular considerations are below:
Campaign Research welcomes individuals with disabilities to use assistive devices to obtain, use or benefit from Campaign Research’s goods or services.
Campaign Research will communicate with people with disabilities in ways that take into account their disability.
Service animals are welcomed on Campaign Research’s premises. In the event a service animal must be excluded by law, Campaign Research will ensure that other measures are made available to enable the individual to access or use our goods or services.
Support persons are welcomed on Campaign Research’s premises. At no time will any individual with a disability be prevented from having access to their support person while on Campaign Research’s premises. No fee will be charged for support persons.
Notice of Temporary Disruptions:
Campaign Research will provide notice in the event of a planned or unexpected disruption to services or facilities used or accessed by people with disabilities. Notices regarding temporary disruptions will include information regarding the reason for the disruption, the anticipated duration of the disruption, and information on any alternative facilities or services, if available. Notice will be provided by posting the information at a conspicuous place at our facilities, on our web site or by another reasonable method based upon the circumstances.
Campaign Research welcomes feedback on the accessibility of our goods and services. Members of the public can provide feedback to Campaign Research by:
Campaign Research will provide training to employees, volunteers and others who may be acting on our behalf, who deal with the public or any other third parties. Training will also be provided to all people who are involved in the development of Campaign Research’s policies, procedures and practices regarding the provision of goods and services.
Training will be provided on an on-going basis to employees as they are assigned applicable duties. Training will also be provided when there are changes to Campaign Research’s policies, practices or procedures.
Training will include:
We welcome your feedback!
Campaign Research's mission is to provide free and equitable access to high quality customer driven services. Our staff have been trained to provide service that is: courteous, competent, timely, and helps you resolve your issues and concerns. We value your feedback and welcome any comments or concerns you may have to help improve our programs and services. Please send us your feedback to email address: firstname.lastname@example.org.
To view Campaign Research's Multi-Year Accessibility Plan please Click Here.